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DELIVERY TIME

Most  of the Godly Play  materials are made to order, only a very limited stock is available. They are hand made, and sometimes that takes time. Delivery time is generally around 8 weeks, but can  unfortunately sometimes be longer (especially for orders made end of year). 

SHIPPING COSTS

The shipping cost on your order is an estimate.

Correct shipping cost cannot be calculated until your order is packed and ready for mail. Unless you are ordering just 1-2 items, the actual shipping cost can be lower or higher than estimated, because we always try to package economically and always charge you for the actual shipping cost. 

We  will correct your order before shipping or if it is already paid and  issue a refund voucher or make an extra charge for the difference.

You can avoid refunds by choosing bank transfer -option for payment and writing in the message field that you would like to pay by PayPal when the actual shipping cost can be calculated.

RETURNS AND REFUNDS

If your items arrive damaged:

 If possible, reclaim to the carrier upon receiving the package and contact us immediately. 

EMS-deliveries are insured and if that is the case, we will send you a replacement or repair the item, and take care of the insurace claim. Usually, the post office requires proof, so please take pictures of both packaging and the damaged items and e-mail them to me.

If you have chosen an uninsured shipping option, and the materials were not clearly inadequately packaged, you will get a refund according to Postal Services' standard terms, which is always lower that actual value. This applies even for uninsured  lost shipments.

 DOWNLOAD ITEMS

For fastest processing of your order,  it is recommended  not order download items and other materials on the same order and choose PayPal payment method.  After the payment is received, the downloads will be available on your account page.

 

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